Understanding Information Management

As defined on Wikipedia, Information management or IM is the

…collection and management of information from one or more sources and the distribution of that information to one or more audiences. This sometimes involves those who have a stake in, or a right to that information. Management means the organization of and control over the planning, structure and organization, controlling, processing, evaluating and reporting of information activities in order to meet client objectives and to enable corporate functions in the delivery of information…

Codingo agrees with the definition from the website. Information, as we all know, includes both electronic and physical information. The organizational structure must have the capability to manage the information throughout the life cycle of information, without any regards to the source or format (data, paper documents, electronic documents, audio, social business, video, etc.) for delivery via a multitude of channels that may include cellphones and web interfaces. With these criteria, we can then say that IM focuses on the ability of organizations to capture, manage, preserve, store and deliver the correct information to the correct people at the correct time.

Information management environments are made up of legacy information resident in line of business applications, Enterprise Content Management (ECM), Electronic Records Management (ERM), Business Process Management (BPM), Taxonomy and Metadata, Knowledge Management (KM), Web Content Management (WCM), Document Management (DM) and Social Media Governance technology solutions and best practices. Information management demand for the adoption and accordance with guiding principles that include:

  • Information assets are corporate assets. This concept should be recognized or agreed upon across the organization and if not, any business case and support for IM will be fragile.
  • Information should be made available and shared. In principle, the sharing of information aids in the usage and utilization of corporate knowledge, despite that not all information is open to the masses.
  • Information that needs to be kept by the organization is corporately managed and preserved. In other words, the maintenance and cataloging of information. If you save a document at present time, you can expect it to be secured and still be available to you tomorrow and in the coming days.

Information management is a corporate responsibility that needs to be directed and followed by everyone; from the most senior positions of management up to the worker working in front. Organizations and their employees are accountable for the capturing, managing, storing, sharing, preserving and delivering of information in an appropriate and responsible manner. Part of their responsibility is dependent on the training of the organization to familiarize themselves with the policies, processes, technologies and best practices in information management.

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